Frequently Asked Questions
The Parts
All our pieces are made from 316L stainless steel. A material known for its hypoallergenic properties, resistance to oxidation and corrosion, and durability. At Figu, we choose factories that share our values – that respect the environment and use recycled steel.
Each piece is born from this commitment between aesthetics, quality, and environmental awareness.
At Figu, we choose 316L Stainless Steel precisely for its water resistance and durability.
Unlike silver, steel pieces can be worn daily — even with occasional contact with water — maintaining their shine and color for much longer.Gold-plated pieces are produced through PVD (Physical Vapor Deposition) plating, a technological process much more resistant than traditional gold plating applied to silver.
This method ensures that a gold-plated steel piece has a significantly longer lifespan than a gold-plated silver piece.Nevertheless, to preserve the shine and finish of your jewelry for longer, we recommend consulting our Care Guide.
The term PVD (Physical Vapor Deposition) refers to the technique used to apply colour — but the quality of the result depends on several factors, such as: the type of steel alloy used, the thickness of the coating, the temperature and pressure of the process and, of course, the rigour and experience of the factory that performs it.
At Figu, we only work with specialized factories that use high-tech equipment and superior quality 316L steel, ensuring more uniform, resistant and durable PVD coatings. We invest in coatings with greater thicknesses, in order to make Figu pieces even more resistant than most steel pieces on the market.
Shipments
We ship worldwide.
All orders are shipped via CTT Expresso within 24 to 48 hours.
We also offer the option of in-store pickup in Porto and Funchal.
* For Madeira and the Azores, orders are sent by registered CTT mail with an estimated delivery of 2 to 4 working days
All orders are shipped from our facilities in Porto.
Cancellations, Exchanges and Returns
Should you wish to cancel your order or change the shipping address, please contact us within 12 hours of the purchase time.
As part of our customer satisfaction policy, if for any reason you are not satisfied with your order, you can return the items within 14 days or exchange them within 30 days, from the date of purchase. In both cases, the items must be packaged and unused.
Exchanges/returns are not accepted in the following cases:
● Personalized items;
Once the products have been returned, FIGU's technical services will analyze them and verify their condition.
If the returned products meet the return conditions, you will be refunded within a maximum of 14 days from the date the product was received.
The refund will be issued using the same payment method used for the order. If a refund to the same payment method is not possible (i.e. MBWay or Multibanco), we will ask the Customer for the IBAN where they wish to receive the refund.
Payment
You can pay using:
● Bank Transfer;
● Credit/debit card;
● Paypal;
● MB Way